Service Levels & Support

Availability target

We target 99.9% monthly uptime for the core platform, excluding planned maintenance. With the on-premise option, Veona runs on your facility LAN, so clinical work continues on the local network through internet interruptions.

Support channels

Support is available by call, chat, and email, from a team that understands African hospital operations.

Response targets

• Critical (system down): rapid response
• High (major feature impaired): same business day
• Normal: within one business day

Status

Live status and incident history are published at status.veonahealth.com.

Contact

Questions about this document can be sent to privacy@veonahealth.com. Veona is a product of Promatics Technologies Inc.