Pre-hospital care, run properly: a fleet and crews, emergency call intake and dispatch with the full response-time chain, run sheets at the scene, and a handoff that lands the patient straight into the emergency department.
Veona Ambulance gives the EMS service its own flow. Register the fleet and crews, take the emergency call with caller, location, complaint, and a priority dispatch code, then dispatch an ambulance and crew with every timestamp captured, dispatched, en route, on scene, transporting, at destination, so response times are measured, not estimated. The crew records a run sheet of pre-hospital care, and the handoff creates or links an emergency department visit so the receiving team has the pre-hospital picture before the patient arrives.
Register each ambulance with its type, base, and status, and roster crews of paramedics, EMTs, and drivers across shifts. The dispatcher always knows which units are available, which are on a run, and who is crewing them, so a call is assigned to a real, ready resource.
Take the call with the caller, location, complaint, and a priority dispatch code, then assign an ambulance and crew. Every milestone is timestamped, dispatched, en route, on scene, transporting, at destination, so the response-time chain is captured and the dispatcher sees where every active unit is.
The crew records the pre-hospital run sheet: assessment, a series of vitals, the interventions and drugs given, and the transport. It is the clinical account of what happened before the hospital, captured on the device rather than on paper that gets lost between the scene and the ward.
On arrival, the run hands off into Veona ED: a visit is created or linked with the arrival mode set to ambulance and the pre-hospital summary attached, so the receiving team is not starting from scratch. The patient is on the ED board with their pre-hospital story already in the record.
Ambulances with type, base, and status.
Paramedic, EMT, and driver shifts rostered.
Caller, location, complaint, and priority code.
Assign a unit and crew to the call.
Every milestone timestamped for the record.
Assessment, vitals, interventions, and transport.
Creates or links an ED visit with the summary.
Per run and mileage, with kit drawn from stock.
Response-time percentiles in Veona Pulse.
The emergency call is taken with a priority dispatch code.
An ambulance and crew are assigned, with timestamps captured.
The crew records the run sheet of pre-hospital care.
The run hands off into an ED visit on arrival.
Yes. Every dispatch milestone is timestamped, dispatched, en route, on scene, transporting, and at destination, so response times are measured and the percentiles surface in Veona Pulse.
The run hands off into Veona ED: an emergency department visit is created or linked with the arrival mode set to ambulance and the pre-hospital summary attached, so the receiving team has the picture before the patient arrives.
Yes. The crew records a run sheet with the assessment, a series of vitals, the interventions and drugs given, and the transport, captured on the device rather than on paper.
Per run, with mileage and treatment add-ons captured against the patient so the charge posts to receivables, and consumables like oxygen and trauma kit draw from stock for cost of goods sold.
A walkthrough of the EMS flow, from the emergency call to the ED handoff.