Intake & Flow

Veona Appointments

Schedule visits, manage referrals, and cut no-shows with reminders on the channels patients actually use.

One calendarclinics and clinicians
Referralsinternal and external
4 channelsweb, SMS, USSD, WhatsApp
Fewerno-shows
One calendarevery clinic and clinician
Referralsinternal and external
4 channelsweb, SMS, USSD, WhatsApp
Fewer no-showsreminders that reach patients
What it does

Scheduling, referrals, and outpatient flow in one calendar.

Veona Appointments brings booking, clinic lists, and referrals into a single calendar tied to the patient record. Patients are reminded on the channels they use, and every booked visit lands ready for the clinic to run its day.

Appointment scheduling on a shared calendar

Book appointments against clinics and clinicians on one calendar, with slots, availability, and the patient record all in view. Front desk and clinicians work from the same schedule, so double-bookings and gaps disappear.

Appointment scheduling
Shared appointment calendar
Per-clinic and per-clinician slots
Tied to the patient record

Outpatient management and clinic lists

Each clinic gets its working list for the day, so staff know exactly who is booked and in what order. Outpatient flow runs from a single source of truth that feeds straight into Queue and Chart.

Outpatient management
Daily clinic lists
Per-clinic working views
Feeds Queue and Chart

Internal and external referrals

Refer a patient to another clinic inside the facility or out to another provider, and track the referral through to completion. The referral travels with the record, so nothing is lost in handover.

Internal referrals
External referrals
Referral tracking
Travels with the record

Reminders on every channel patients use

Cut no-shows by reaching patients where they are. Veona sends appointment reminders over web, SMS, USSD, and WhatsApp, so even patients without a smartphone or data get the nudge to show up.

Web reminders
SMS reminders
USSD reminders
WhatsApp reminders
Capabilities

Everything outpatient scheduling needs.

Scheduling

Book visits against clinics and clinicians in seconds.

Appointment calendar

One shared calendar across the whole facility.

Outpatient management

Run outpatient flow from a single source of truth.

Clinic lists

Daily working lists for each clinic and clinician.

Internal referrals

Refer within the facility and track to completion.

External referrals

Refer out to other providers without losing the thread.

Multi-channel reminders

Web, SMS, USSD, and WhatsApp in one workflow.

No-show reduction

Confirmations and reminders that actually reach patients.

One record

Every booking and referral tied to the patient's UHID.

How it works

From booking to seen, in four steps.

Book the slot

Pick a clinic, clinician, and time on the shared calendar.

Remind

Confirmations and reminders go out over web, SMS, USSD, or WhatsApp.

Arrive and queue

The patient checks in and joins the right Queue automatically.

Refer onward

If needed, refer internally or externally and track it through.

Built for the realities here

Reminders that reach every patient.

USSD and SMS reach patients without smartphones or data
WhatsApp for the patients who live in it
Low-bandwidth booking that works on any connection
Referrals that hold together across providers
Works with

Connected to the rest of the journey.

Questions

What teams ask about Appointments.

Which reminder channels are supported?

Veona Appointments sends reminders over web, SMS, USSD, and WhatsApp, so you can reach patients whether or not they have a smartphone or mobile data.

Can it handle referrals?

Yes. You can create both internal referrals to another clinic and external referrals to other providers, and track each one through to completion against the patient record.

Does the calendar cover multiple clinics?

Yes. One shared calendar covers every clinic and clinician, with per-clinic working lists so each team sees exactly who is booked for the day.

How does a booking reach the clinic?

Every appointment is tied to the patient's record, so when the patient arrives they flow straight into Queue and Chart with no re-keying.

See Veona Appointments in action.

A walkthrough tailored to your clinics, on one record with the whole facility.