Veona PRM (Patient Relationship Management)
One place for every relationship that fills the hospital: patients, corporate clients, payers, and referrers. Track leads and opportunities, manage contacts and organisations, run campaigns, and turn a won relationship into a quotation, inside the same platform.
The relationships that fill the hospital, managed in one place.
Healthcare runs on relationships: patients and their families, corporate health plans, payer and HMO panels, referring clinics, and diagnostic partnerships, plus the outreach that brings them in. Veona PRM gives that work a real pipeline. Capture leads, qualify them into opportunities, move them through stages, manage the contacts and organisations behind them, run campaigns and see which ones convert, and turn a won relationship into a quotation, all without leaving the platform that runs the rest of the hospital.
Leads and a real relationship pipeline
Capture leads from any source, qualify the promising ones into opportunities, and move them through a stage pipeline from qualification to proposal to won or lost. Each opportunity carries its value, owner, and expected close, so the team always knows which relationships are in flight and which are at risk.
Contacts and organisations
Keep one clean record for every contact and the organisation behind them, from patients and their families to referring clinics, corporate accounts, payer and HMO partners, and diagnostic clients. Activity, opportunities, and quotations hang off the account, so the next conversation has the full history in front of it.
Campaigns and quotations
Run outreach campaigns and see which generate leads and which convert, so engagement spend is attributable rather than a guess. When a relationship is won, turn it into a quotation for the patient programme, corporate, or partner, closing the loop between the relationship pipeline and the bill.
Relationship management for the business of care.
Leads
Capture and qualify from any source.
Opportunities
A stage pipeline with value and owner.
Contacts
Clean contact records with full history.
Organisations
Corporate accounts, clinics, payers, and partners.
Campaigns
Outreach with response and conversion tracking.
Quotations
Turn a won relationship into a quote.
Activity
Calls, visits, and notes against the account.
Attribution
Know which campaign generated which relationship.
One platform
No separate system to buy and reconcile.
From a lead to a quotation.
Capture
A lead arrives from a campaign, a referral, or outreach.
Qualify
Promising leads become opportunities with a value and owner.
Progress
Move the opportunity through the pipeline stages.
Quote
A won opportunity becomes a quotation, tied to the account.
Connected to the rest of Veona.
What buyers ask about Veona PRM.
Who is PRM for in a hospital?
The relationships that fill the hospital: patients and their families, corporate health plans, payer and HMO panels, referring clinics, and diagnostic partnerships, plus the outreach that brings them in. It gives that work a real pipeline instead of a spreadsheet.
Can I track which campaigns actually convert?
Yes. Campaigns track the leads they generate and how those leads convert through the pipeline, so outreach spend is attributable rather than a guess.
How does a relationship become revenue?
A won opportunity can be turned into a quotation for the patient programme, corporate account, or partner, closing the loop between the relationship pipeline and Veona Bill.
Is it a separate system?
No. Veona PRM is part of the same platform that runs the rest of the hospital, so contacts, opportunities, quotations, and the bill all live in one place.
See Veona PRM in action.
A walkthrough of the relationship pipeline, from a lead to a quotation, inside your platform.