Veona Queue
Run every queue in the building from one screen, with live wait times and public now-serving displays.
One view of every line in the facility.
Veona Queue turns crowded corridors into orderly flow. Control queues across every service point, show patients where they stand on public displays, and let triage move the sickest patients forward, all from a single connected record.
Queue control across every service point
Run OPD, laboratory, pharmacy, and cashier queues from one place. Each station works its own line while supervisors see the whole facility, so bottlenecks are obvious and staff can be moved where the load is.
Live wait times and counter displays
Patients see where they are and how long the wait is on public display boards, while a live now-serving call moves the line along. Wait times update in real time, so the waiting room stays calm and informed.
Priority and triage-aware ordering
Not every line should be first-come, first-served. Veona Queue lifts urgent and triaged patients to the front automatically, so acuity, not arrival time, decides who is seen next.
Flow control for the whole facility.
OPD queues
Control outpatient and clinic lines from one screen.
Lab queues
Sample collection and result-collection queues, in order.
Pharmacy queues
Dispensing lines that keep the pharmacy moving.
Cashier queues
Billing and payment points managed alongside the rest.
Live wait times
Real-time wait estimates patients and staff can trust.
Counter displays
Now-serving boards and per-counter call screens.
Priority ordering
Move urgent patients forward automatically.
Triage-aware
Acuity drives the line, not just arrival time.
Station management
Open, close, and reassign counters as load shifts.
From token to seen, in order.
Issue a token
The patient joins the right queue at registration or check-in.
Prioritise
Triage lifts urgent cases ahead of routine arrivals.
Call next
Counters call the next token to the public display board.
Track and tune
Supervisors watch live waits and reassign stations on the fly.
Calmer waiting rooms, even on a busy day.
Plugged into the patient journey.
What teams ask about Queue.
Which queues can it manage?
Veona Queue controls lines across every service point, including outpatient and clinics, laboratory, pharmacy, and the cashier, all from one connected view.
Can urgent patients skip the line?
Yes. Queueing is priority and triage-aware, so urgent and triaged patients are lifted forward automatically rather than waiting their arrival turn.
How do patients know when it is their turn?
Public now-serving displays and per-counter call screens show live wait times and the current token, so patients can see exactly where they stand.
What hardware do the displays need?
The boards are lightweight and run on modest screens and low bandwidth, so you do not need specialised hardware to put them in every waiting area.
See Veona Queue in action.
A walkthrough tailored to your service points, on one record with the whole facility.