Intake & Flow

Veona Queue

Run every queue in the building from one screen, with live wait times and public now-serving displays.

All pointsOPD, lab, pharmacy, cashier
Livereal wait times
Triage-awarepriority ordering
Displayspublic now-serving boards
Every pointOPD, lab, pharmacy, cashier
Livewait times tracked
Triage-awarepriority before first-come
Displaysnow-serving on screens
What it does

One view of every line in the facility.

Veona Queue turns crowded corridors into orderly flow. Control queues across every service point, show patients where they stand on public displays, and let triage move the sickest patients forward, all from a single connected record.

Queue control across every service point

Run OPD, laboratory, pharmacy, and cashier queues from one place. Each station works its own line while supervisors see the whole facility, so bottlenecks are obvious and staff can be moved where the load is.

OPD and clinic queues
Lab and pharmacy queues
Cashier and billing points
One supervisor view

Live wait times and counter displays

Patients see where they are and how long the wait is on public display boards, while a live now-serving call moves the line along. Wait times update in real time, so the waiting room stays calm and informed.

Live wait-time trackers
Public now-serving displays
Per-counter call screens
Real-time updates

Priority and triage-aware ordering

Not every line should be first-come, first-served. Veona Queue lifts urgent and triaged patients to the front automatically, so acuity, not arrival time, decides who is seen next.

Priority queueing
Triage-aware ordering
Urgent cases lifted forward
Token-level detail
Capabilities

Flow control for the whole facility.

OPD queues

Control outpatient and clinic lines from one screen.

Lab queues

Sample collection and result-collection queues, in order.

Pharmacy queues

Dispensing lines that keep the pharmacy moving.

Cashier queues

Billing and payment points managed alongside the rest.

Live wait times

Real-time wait estimates patients and staff can trust.

Counter displays

Now-serving boards and per-counter call screens.

Priority ordering

Move urgent patients forward automatically.

Triage-aware

Acuity drives the line, not just arrival time.

Station management

Open, close, and reassign counters as load shifts.

How it works

From token to seen, in order.

Issue a token

The patient joins the right queue at registration or check-in.

Prioritise

Triage lifts urgent cases ahead of routine arrivals.

Call next

Counters call the next token to the public display board.

Track and tune

Supervisors watch live waits and reassign stations on the fly.

Built for the realities here

Calmer waiting rooms, even on a busy day.

Public displays cut crowding and confusion at the counter
Low-bandwidth screens run on modest hardware
Triage-aware ordering protects the sickest patients
One queue layer across every service point
Works with

Plugged into the patient journey.

Questions

What teams ask about Queue.

Which queues can it manage?

Veona Queue controls lines across every service point, including outpatient and clinics, laboratory, pharmacy, and the cashier, all from one connected view.

Can urgent patients skip the line?

Yes. Queueing is priority and triage-aware, so urgent and triaged patients are lifted forward automatically rather than waiting their arrival turn.

How do patients know when it is their turn?

Public now-serving displays and per-counter call screens show live wait times and the current token, so patients can see exactly where they stand.

What hardware do the displays need?

The boards are lightweight and run on modest screens and low bandwidth, so you do not need specialised hardware to put them in every waiting area.

See Veona Queue in action.

A walkthrough tailored to your service points, on one record with the whole facility.